

We use Zoom on our Pixelbooks for our large all-hands meetings, and we never have to worry about Devoted Health employees staying connected with each other.Īs soon as the nation went on lockdown, we were able to purchase and warehouse laptops to align with Devoted Health’s planned 2020 hiring model. But because we’d built Devoted Health on cloud-hosted solutions that can be accessed from anywhere there’s internet, we knew sending people home with Pixelbooks would keep the business up and running. Transitioning to remote work is not something that health insurance companies are equipped to do easily, given their dependence on on-premise hardware and VPNs.

Chrome OS suits our way of working with a wide variety of productivity partners, like Slack and Talkdesk. Chrome OS and Google Workspace keep private information safe in the tools we use every day, like Gmail and Google Drive. Google Workspace is our standard for workplace productivity tools, and we use Google Cloud Identity, along with YubiKeys for two-factor authentication. Even better, our members are getting the same care we’ve always provided.ĭevoted Health chose Google from the get go. With 600 Pixelbooks equipped with Chrome OS for the many employees-from top executives to information workers and call-center Member Service Guides-the transition from office to remote work was a very easy change. When we had to shift to at-home work in March, our key concern was making sure we could get our members-seniors who were most at-risk for COVID-19-the care they needed to navigate the pandemic. Unlike most healthcare companies, we’ve always operated in the cloud. But thanks to our decision to go Google-first from the company’s first day, we were better prepared than we thought.

Like many businesses, we never imagined something as sweeping (or lengthy) as a pandemic would prevent us from going to the office. When Devoted Health was founded in 2017, we created a business continuity plan that focused on keeping the lights on through blizzards, power outages, and whatever else Boston's infamous winters might throw at us. Devoted Health is using Chrome OS and Pixelbooks-in combination with workplace tools like Google Workspace, Slack, Talkdesk, and systems built internally-to help members navigate the Medicare system even as employees work remotely. Editor’s note: Today’s post is by David Gallant, Head of Enterprise Support and Technology for Devoted Health, a Medicare Advantage health plan on a mission to improve healthcare for seniors.
